Monitored Calls

Date	Agent ID	First Name	Last Name	Recorded Call	Score	Supervisor	Notes	View / Edit
October 18, 2022	1158	Ivanna	Galinger	Listen	100	IRENE COREAS	Great job!! Keep up the rebuttles were great and the way you handle the call awesome .....	View
October 14, 2022	1077	Luis	Delgadillo	Listen	56	Luis	This is a sample of the email that will be sent when somebody makes a call monitoring, as we know we can check the results under personal records/call evaluations on the page. The message we write on the notes displays here... have a great weekend	View
October 14, 2022	1332	Ernesto	Centeno	Listen	84	IRENE COREAS	Great job !! with the customer letting her know this was an english survey and having control of the call ....when ever she mention she was not in Georgia at the moment you dispo dnc it was a 1 since she did mention she was not in Georgia at the time then hung up	View
October 14, 2022	931	Oswaldo Michael	Lainez	Listen	100	IRENE COREAS	Great Job !! for saying thank you through out the call and ending the call in a kindly manner even when survey was an overquota great job !!!	View
October 14, 2022	825	Rolina	Gale	Listen	100	IRENE COREAS	Great Job!!!! awesome on asking for the year she was born the correct way ... you may wanna try what year were you born just the year for your age...thank you for your hard work... corrrect dispo	View
October 14, 2022	1138	Abraham	Alborola	Listen	90	IRENE COREAS	Great job !! Lets keep up the good work o asking for the name and great rebuttles she mentioned she didnt have time so it was a 1 not 2 not intrested since she mentioned she didnt have time	View
October 14, 2022	767	Julio	Serna	Listen	90	IRENE COREAS	Great job !! Julio on the probing when brenda was not available .... when ever voter is not available and the person the phone is not registered to vote please dispo 1 not 2 its one because brenda was not home .... Thank you for your hard work...	View
October 14, 2022	769	MANUEL DE JESUS	ARIAS HENRIQUEZ	Listen	90	IRENE COREAS	Great job!!! Tone of voice wonderful!! Lets make sure we dispo correct please!! it was abandon dispo 6 please ... keep up the good work.	View
October 14, 2022	924	Erland	Hernandez	Listen	0	IRENE COREAS		View
October 13, 2022	1217	Claudia Beatriz	Torres Castillo	Listen	100	IRENE COREAS	Great Job .... continue with the rebuttles on the year of birth	View
	927	Salvador	Rodriguez	Listen	100	IRENE COREAS	Great Job !!!! Sal specially on ask probing questions to get clear answers thank you for the hard work	View
	1287	Xavier	Ordoñez	Listen	96	IRENE COREAS	Just please study the script and survey before taking calls that way your familiar with it and are fast to move foward during call and the pronouncing on names..... based on what you know .... for when they ask the direction of the state ..... Great Job	View
September 24, 2022	747	Celaura	Bautista	Listen	50	IRENE COREAS	we need to work reading verbatim, specially the questions, read the options clear and let the customer answer on his own and please do not mention that you get paid to read each survey since it may cause removal.....	View