Monitored Calls
Date | Agent ID | First Name | Last Name | Recorded Call | Score | Supervisor | Notes | View / Edit |
---|---|---|---|---|---|---|---|---|
October 18, 2022 | 1158 | Ivanna | Galinger | Listen | 100 | IRENE COREAS | Great job!! Keep up the rebuttles were great and the way you handle the call awesome ..... | View |
October 14, 2022 | 1077 | Luis | Delgadillo | Listen | 56 | Luis | This is a sample of the email that will be sent when somebody makes a call monitoring, as we know we can check the results under personal records/call evaluations on the page. The message we write on the notes displays here... have a great weekend | View |
October 14, 2022 | 1332 | Ernesto | Centeno | Listen | 84 | IRENE COREAS | Great job !! with the customer letting her know this was an english survey and having control of the call ....when ever she mention she was not in Georgia at the moment you dispo dnc it was a 1 since she did mention she was not in Georgia at the time then hung up | View |
October 14, 2022 | 931 | Oswaldo Michael | Lainez | Listen | 100 | IRENE COREAS | Great Job !! for saying thank you through out the call and ending the call in a kindly manner even when survey was an overquota great job !!! | View |
October 14, 2022 | 825 | Rolina | Gale | Listen | 100 | IRENE COREAS | Great Job!!!! awesome on asking for the year she was born the correct way ... you may wanna try what year were you born just the year for your age...thank you for your hard work... corrrect dispo | View |
October 14, 2022 | 1138 | Abraham | Alborola | Listen | 90 | IRENE COREAS | Great job !! Lets keep up the good work o asking for the name and great rebuttles she mentioned she didnt have time so it was a 1 not 2 not intrested since she mentioned she didnt have time | View |
October 14, 2022 | 767 | Julio | Serna | Listen | 90 | IRENE COREAS | Great job !! Julio on the probing when brenda was not available .... when ever voter is not available and the person the phone is not registered to vote please dispo 1 not 2 its one because brenda was not home .... Thank you for your hard work... | View |
October 14, 2022 | 769 | MANUEL DE JESUS | ARIAS HENRIQUEZ | Listen | 90 | IRENE COREAS | Great job!!! Tone of voice wonderful!! Lets make sure we dispo correct please!! it was abandon dispo 6 please ... keep up the good work. | View |
October 14, 2022 | 924 | Erland | Hernandez | Listen | 0 | IRENE COREAS | View | |
October 13, 2022 | 1217 | Claudia Beatriz | Torres Castillo | Listen | 100 | IRENE COREAS | Great Job .... continue with the rebuttles on the year of birth | View |
927 | Salvador | Rodriguez | Listen | 100 | IRENE COREAS | Great Job !!!! Sal specially on ask probing questions to get clear answers thank you for the hard work | View | |
1287 | Xavier | OrdoƱez | Listen | 96 | IRENE COREAS | Just please study the script and survey before taking calls that way your familiar with it and are fast to move foward during call and the pronouncing on names..... based on what you know .... for when they ask the direction of the state ..... Great Job | View | |
September 24, 2022 | 747 | Celaura | Bautista | Listen | 50 | IRENE COREAS | we need to work reading verbatim, specially the questions, read the options clear and let the customer answer on his own and please do not mention that you get paid to read each survey since it may cause removal..... | View |