Monitored Calls

DateAgent IDFirst NameLast NameRecorded CallScoreSupervisorNotesView / Edit
September 19, 20231581CarlosMartinez Listen0Luis View
August 26, 20231567CarlosCastillo Listen0Luis View
August 17, 20231506JaydenCampbell Listen98Oswaldo Michael Lainez

Great tone and demeanour. Great reading but please practice the word politics.

View
August 17, 2023988EvaChi Listen96IRENE COREAS

GREAT JOB !! thank you for using thank you through the call....the only thing would be for you to review the QA. for pronounciation to help you improve ......

View
August 15, 2023988EvaChi Listen92Oswaldo Michael Lainez

Great job overall but you need to practice rehearsing the names on the survey a bit more before going live.

View
August 15, 2023768MarleneMelendez Listen90IRENE COREAS

Great Job!! zwith the pronunciation of Military. and please cotinue with thank you through the call....Dont know what happen at the end call dropped

View
August 15, 20231567CarlosCastillo Listen100IRENE COREAS

,GREAT JOB!!! on his current call, good tone and demeanor, great job at thanking the participant 🙂

View
August 15, 2023874OscarBatres Listen100Oswaldo Michael Lainez

Great job !!!! well done reading verbatim, great tone and attitude, nice job asking for names and still convincing the participants on doing the survey.

View
August 14, 2023774JulioDajes Listen80IRENE COREAS

Great Job!!! thank you and again but always make sure they are still there once you start did you try calling back ?''and well the score is ow since you didnt get to do much .. continue to use thank you it will help alot !

View
August 14, 2023767JulioSerna Listen100IRENE COREAS

GREAT JOB!!! keep using thank you through out the call it will help alot ....

View
August 14, 2023774JulioDajes Listen100IRENE COREAS

GREAT JOB!!! thank you for being so perfessional and applying thank you through out the call !!! Keep up the good work !!!!!

View
August 11, 20231567CarlosCastillo Listen100IRENE COREAS

GREAT JOB!!!!! I had to see what you were doing since you are on your 5th survey today amazing work thank you-----

View
August 10, 2023772Jesus AntonioRivera Medina Listen100IRENE COREAS

GREAT JOB !!! Just Please say thank you a little more through out the call

View
August 10, 2023767JulioSerna Listen92IRENE COREAS

GREAT JOB!!!! Lets try to avoid uhhh through out the call please and thank you for saying thank you also It can be a few more times please

View
August 9, 2023774JulioDajes Listen100Oswaldo Michael Lainez

Great Job Implementing thank you throughout the call and good work rereading the statements when needed to. Fantastic attitude keep it up.

View
August 9, 2023772Jesus AntonioRivera Medina Listen96IRENE COREAS

GREAT JOB .!!!.. no need to ask if they are in safe place to talk .... and please remember to say thank you through out the call ....

View
August 9, 2023926AndreaBatista Listen80IRENE COREAS

Lets please let them know your not selling anything and at least 1 rebuttle ,,,,Since he told you he didnt take no solicitaion calls please and thank you ... Great job !!

View
August 9, 20231567CarlosCastillo Listen98Oswaldo Michael Lainez

Fantastic job reading verbatim !!! Even when the participant asked to explain the statement the agent did a great job letting the participant know they have to read the survey verbatim.

View
August 8, 2023767JulioSerna Listen56IRENE COREAS

Once they answer they are registered to vote there is no need to ask for name and rememeber we can not ecept just anyanswer thatis considered cheating ...we need to ask clearly and read the options and get clear answer please

View
August 7, 2023929VictorAstudillo Listen98Oswaldo Michael Lainez

Needs to implement the words THANK YOU throughout the call and also when the participant mentioned that the questions where racist we need to be able to tell them that our job is to read verbatim.

View