Call Monitoring Form

First Name

Cristhian

Last Name

Cabrera

Date

April 19, 2023

Agent ID

857

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Ivanna

Last Name

Galinger

Date

October 18, 2022

Agent ID

1158

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Ernesto

Last Name

Centeno

Date

October 14, 2022

Agent ID

1332

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Oswaldo Michael

Last Name

Lainez

Date

October 14, 2022

Agent ID

931

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Rolina

Last Name

Gale

Date

October 14, 2022

Agent ID

825

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Abraham

Last Name

Alborola

Date

October 14, 2022

Agent ID

1138

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Julio

Last Name

Serna

Date

October 14, 2022

Agent ID

767

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

MANUEL DE JESUS

Last Name

ARIAS HENRIQUEZ

Date

October 14, 2022

Agent ID

769

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Erland

Last Name

Hernandez

Date

October 14, 2022

Agent ID

924

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Claudia Beatriz

Last Name

Torres Castillo

Date

October 13, 2022

Agent ID

1217

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Salvador

Last Name

Rodriguez

Date

Agent ID

927

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Xavier

Last Name

OrdoƱez

Date

Agent ID

1287

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes

First Name

Celaura

Last Name

Bautista

Date

September 24, 2022

Agent ID

747

Recording

1 - Did the agent read the introduction verbatim ? *
6 - Did the agent sound energetic ? *
2 - Did the agent identify the lead's language ? *
7 - Was the agent polite and professional ? *
3 - Did the agent provide a rebuttal to continue the call ? *
8 - Did the agent read clearly ? *
4 - Did the agent politely end the call ? *
9 - Did the agent ask probing questions to get clear answers ? *
5 - Did the agent display active listening skills ? *
10 - Did the agent disposition the call in a timely manner? *
Score
Send Results to Agent? *
Notes