Call Monitor - Vendamolo Call Center Services

Call Monitoring Form

First Name

Ivanna

Last Name

Galinger

Date

October 18, 2022

Agent ID

1158

E Mail

makeartp@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Luis

Last Name

Delgadillo

Date

October 14, 2022

Agent ID

1077

E Mail

luis@miatech.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Ernesto

Last Name

Centeno

Date

October 14, 2022

Agent ID

1332

E Mail

ernesto.centeno.2021@outlook.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Oswaldo Michael

Last Name

Lainez

Date

October 14, 2022

Agent ID

931

E Mail

Spadesmusic5@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Rolina

Last Name

Gale

Date

October 14, 2022

Agent ID

825

E Mail

rolinagale67@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Abraham

Last Name

Alborola

Date

October 14, 2022

Agent ID

1138

E Mail

newballgabriel@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Julio

Last Name

Serna

Date

October 14, 2022

Agent ID

767

E Mail

julioserna713@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

MANUEL DE JESUS

Last Name

ARIAS HENRIQUEZ

Date

October 14, 2022

Agent ID

769

E Mail

jesusariasenrique@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Erland

Last Name

Hernandez

Date

October 14, 2022

Agent ID

924

E Mail

erland19949@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Claudia Beatriz

Last Name

Torres Castillo

Date

October 13, 2022

Agent ID

1217

E Mail

mariaslove2018@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Salvador

Last Name

Rodriguez

Date

Agent ID

927

E Mail

sr538708@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Xavier

Last Name

Ordoñez

Date

Agent ID

1287

E Mail

xavierordonez63@yahoo.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

First Name

Celaura

Last Name

Bautista

Date

September 24, 2022

Agent ID

747

E Mail

celaura.bautista@gmail.com

Recording

Listen

1 - Did the agent read the introduction verbatim ? *

Yes

6 - Did the agent sound energetic ? *

2 - Did the agent identify the lead's language ? *

Yes

7 - Was the agent polite and professional ? *

3 - Did the agent provide a rebuttal to continue the call ? *

Yes

8 - Did the agent read clearly ? *

4 - Did the agent politely end the call ? *

9 - Did the agent ask probing questions to get clear answers ? *

Yes

5 - Did the agent display active listening skills ? *

10 - Did the agent disposition the call in a timely manner? *

Yes

Score

Send Results to Agent? *

Yes

Notes

The Best Remote CallCenter

Call Monitoring Form

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording

First Name

Last Name

Date

Agent ID

E Mail

Recording