TESTS 428

REJECTED 101

DECLINED 26

REMOVED 35

INVITED 94

NO SHOW 9

AGENTS 56

Evaluations Level

PRESENTED

APPLICANT

SCORE

VOICE

COMPLAINT

DISAGREEMENT

ADDRESSING

TIPS

ATTITUDE

ACTIONS

490
September 26, 2023
Rafael
Menendez
9
D
B
B
Many
Agents are being sarcastic and customer's don't like that.
Prospect
489
September 25, 2023
Aristides
Merlos
9
D
B
A
All
They are clearly not interested in no one else except for them selves. They are doing the job just for the money they get but not because they want to contribute in being part of the solution.
Agent
488
September 25, 2023
Leeny
Somarriba
9
D
B
B
Many
They are very sarcastic with their customers and sound like they really dont like their jobs. It seems like they have customers that call in angry all the time so they just want to get the day ovee with. You can hear the sarcasm in their voces even though they are smiling.
Agent
487
September 25, 2023
Pedro
Salazar
7
D
B
C
Many
they are not giving their service not professional on there end
Agent
486
September 24, 2023
Kevin Abimael Carmy
Ais
10
D
B
B
All
My Opinion in regards to these attitudes were extremely not professional because if you are not willing to listen to the Customer's Frustration and remain calm and be very happy to help then you are not providing a good service because the task is to help before you see everything it is the customer first, you need be king and care about their issue put them first and and show that you are happy to know what is going and happy to help with a great tone of voice and certainly not show them that you cannot wait for them to get off the phone
Prospect
485
September 24, 2023
Lee
Castillo
7
D
B
B
some
It's always important to give customers service the best satisfaction they can receive attend them the best you can listen to everything they got to say take note of everything they say and was respect
Prospect
484
September 22, 2023
RICARDO ERNESTO
LARIN RIVAS
10
D
B
B
All
I think that is not the right attitude to have when you are working in customer service in general, they all showed a lack of empathy towards fellow human beings who need help the same way we all need help at times, and a lack of professionalism when working in customer service you need soft-skills in order to address each situation correctly, not only it will make you a better professional but it will help you personally in my opinion as someone who has worked in customer services, tech support and sales for over 9 years and I have had the chance to help even the angriest customers after showing them genuine empathy.
Prospect
483
September 22, 2023
Ana Sofia
Ibarra Veloz
9
D
B
A
All
well I think that as much as most of the things are true, you always gotta show your best side with the customer, always agree with them but also making your point clear, be empathic and professional for example the way they said they put the customer on hold while they listened to gossip it shouldnt be like that of course.
Prospect
482
September 21, 2023
Oscar Suami
Orellana Mejia
10
D
B
B
All
They are clueless in regards to what customer service means, they could care less.
Prospect
481
September 21, 2023
Malcolm
Herrera
10
D
B
B
All
In this satirical video they exhibit an indifferent and sarcastic attitude that one would normally never use in a call center environment, as it could make matters worse, luckily this video is only for fun.
Prospect
480
September 20, 2023
Genesis
Oseguera
10
D
B
B
All
The behaviors shown in this video are not acceptable when you are giving support to a customer, they are reaching out to us for help in order to solved their problems not to get more frustrating, you have to take ownership for the situation and give the best experience to a customer.
Prospect
479
September 20, 2023
SILVIO
DUARTE
8
D
B
A
Many
that is a great definition of the phrase get your self together 😂
Prospect
478
September 20, 2023
Jaymark
Lumawag
10
D
B
B
All
Damage to the company's reputation: Word of mouth spreads quickly, and customers who have a negative experience with a sarcastic agent are likely to share their dissatisfaction with others, potentially harming the company's image.
Prospect
477
September 20, 2023
Irjan
Rodriguez
10
D
B
B
All
They are being sarcastic, no matter the scenario we must always try to empathize with the client and maintain a good tone, the key is to never lose patience.
Prospect
476
September 20, 2023
MARCO ELENILSON
BELTRANENA DELGADO
10
D
B
B
All
I think this attitude is obviously something disastrous for the customer, if we wan to keep them engaged, we have to avoid doing this or even thinking on doing it.
Prospect
475
September 20, 2023
wilbert
Alexander
9
D
B
A
All
seem like some unprofesional agents. No love and respect for there position. No skill. just looking for a paycheck not concerning what the costumer want. Bad customer services. There Fire !!!!!
Prospect
474
September 20, 2023
Claudia Maria
Munoz Urrutia
10
D
B
B
All
this is not an acceptable attitude . we are customer service , we are here to help and show empathy
Prospect
473
September 19, 2023
Alberto
Martinez
10
D
B
B
All
Representative, where giving their negative point of view in how they will address a customer without building empathy or caring what the customer feel or think about their opinion.
Prospect
472
September 19, 2023
Dario
Rosero
10
D
B
B
All
I don't think it is the right attitude because they are pretending to be nice with the customers but it seems that they don't really feel comfortable when they are talking to the them.
Prospect
471
September 19, 2023
sergio
Munguia
10
D
B
B
All
rude , sarcastic , no empathy , mean people , not willing to help .
Prospect
470
September 19, 2023
Linda Stephanie
Barrera Mena
10
D
B
B
All
Their attitude is not professional and customer service oriented, they are not showing empathy to their customers and actually they sound rude. They don't have people skills.
Prospect
469
September 19, 2023
Douglas Omar
Cruz Sanchez
10
D
B
B
All
Their attitudues were lazy, boring, rude, not caring at all, lame, not freindly at all and just real bad attitudes with customer on hold and been on hold for a while.
Prospect
468
September 14, 2023
Mario
Lamothe
9
D
B
A
All
A lot of sarcasm and condescending attitude towards callers, it is true some situations can be accurate, and people can sometimes be unreasonable, it is always a good thing to remind yourself to put the needs of a person calling and asking for help first.
Invited
467
August 30, 2023
Erwin
Piña
7
D
B
D
Many
It's a funny reality that call center agents could think about what would happen at work, but it's actually that's exactly what an agent shouldn't do at work.
Rejected
464
August 7, 2023
Eva Cleotilde
Chi Yanes
10
D
B
B
All
We should never be sarcastic or rude to the callers or customers, sometimes they get upset or frustrated for having a bad service or product, don't take it personal, they are calling with a question or complaint and we are there to assist them, we always have to be polite and profesional on the phone.
Removed
463
July 31, 2023
Rashaad
Bennett
10
D
B
B
All
In my opinion, the agents in the video have a rude attitude. As a customer service agent, the customers should be treated with respect and their issues should be solved as quickly and efficiently as possible.
Rejected
461
July 16, 2023
Longino Milton
Hamilton Hebbert
10
D
B
B
all
We must always be honest with our customers and always have the urgency and availability to help them with what they need, we must have active listening skills to understand and help them resolve their issues.
Rejected
460
July 12, 2023
Jesus
Bermudez
9
D
B
B
half of them
It really is a satire of what an employee really feels, but I think it is very ironic because customer service is a vocation to service. Therefore, in order to be properly fulfilled, you must identify with the values of the company.
Rejected
459
July 4, 2023
CARLOS MISAEL
ORTIZ GOMEZ
9
D
B
B
half of them
It is not the right way to answer a call because even if i'm about to go to break I need to provide the best customer service, and I should not use my phone , that is unprofessional , I guess those attitudes in the video are the worst customer service
Removed
458
June 28, 2023
Angelica
Duron
10
D
B
B
all
All the phrases they used are scripts we can't use on a call, we need to be prepared to address the issue with the client with kindness. We need to show empathy with our client.
Rejected