TESTS 362
REJECTED 91
DECLINED 23
REMOVED 16
INVITED 98
NO SHOW 7
AGENTS 40
PRESENTED
APPLICANT
SCORE
VOICE
COMPLAINT
DISAGREEMENT
ADDRESSING
TIPS
ATTITUDE
ACTIONS
I understand it's all comedy and of course I know how to separate work with personal opinions so as long as you're professional at work I think it's ok
No Recording
I´ve been working in the BPO industry for a year now, all I can say is that we should treat people the way we want to be treated and take accountability for our actions.
Agent
the agents were being rude to the customers and thats not a good customer experience
Agent
I saw that your tone of voice is always what matters the most. No matter what you say what matters is how you say it.
Agent
That customer service won't exist because no one will call to be treat like that, In any moment of our lives we need to call to a customer service place and you will spect a nice attention.
No Recording
I think most of the expressed comments and reactions are based on bad experiences or honestly disliking your Job, Customer Service is definitely a Job that Requires Patience and Knowledge so you can excel in your support to the people who need it.
In Training
thoughts that can go through our mind, but is not correct to say anything disrespectful to the client
Agent
Lack of empathy, to much sarcasm, I do not get how they got nhired.
Rejected
on my experience thru out customer service we have to be patient and also be calm and not rude with the customers always have a good actitude so i think they are being rude
Rejected
Agents in this video lacks professionalism and work ethics. The customer service industry is a great place to work helping other and creating the change we want to see in the world and so we should play our part the right way.
Agent
Agents in this video lack professionalism and work ethics. Customer service is an amazing industry where we can be the change we want to see in the world by helping people with a smile and professionalism.
No Recording
I think that their responses to the clienta were absolutely wrong and that they need correction
In Training
they are very rude with the member or custumer services , harrasment and abuse
Rejected
I disagree with the behavior, because when hiring us, the companies trust us with their business. Which exists thanks to its customers, then treating customers well is simply working honestly.
Available
This is rude because we as agents are supposed to listen to our customer's complaint and find out how can we help them, First call resolution.
Rejected
Honestly speaking this is what every call center thinks at some point, but should not ever, ever say to the customer..
Removed
I believe that as a human been we all have good days and bad days, but it is unfair to take things personal, that includes our jobs! Fake it until you make it.
Available
I think customer service is an area where you need the cooperation of both parties to resolve an issue, both agent and customer need to have a calm attitude because if a customer starts yelling for example the agent can get frustrated, nervous or mad
Agent
I think this would be the typicall behavior of those agents that do not care about the job neither care about how customer feel, even if customer does not have the right they always need to be respected. Just put oneself on their shoes.
Available
I think the video and the actors are quite funny, nevertheless I don't see myself reflected on the attitudes shown on it.
Rejected
it´s true that sometimes the customers can be rude with operators, but we must keep focus and continue to offer a professional service. We should not take any response personally and if the customer refuse to cooperate, we thank them for the time, and move on.
Rejected
Any of the answers or behaviours are not right to tell to any customer because it's rude and is not accurate when you need to solve a problem, to come up with a solution we must do our best and escalate the case only if necessary.
Rejected
ThankGod this is a joke video. We all need and deserve the same level of respect and usually customers are angry with some processes and products of the company not us but we need to work diligently for the people that is in some point is paying for our salary
Rejected
Honestly although funny in an entertainment setting, this is not in any way the method a representative should use to address any customer. Period.
Removed
I think that as workers many times stressful situations arise that make us think about many things, but if we really want to be professionals we must be patient and respond respectfully to anyone who needs our help.
Rejected
I think is rude to say does things even tho they saying it with a smile, still something we as agent should keep to ourselfs.
Interviewed
They certainly don't care about customer expectations nor how to increase customer satisfaction and trust, they are not aligned on how to form a strong brand image in the mind of the customers, as agents they must be educated on the importance of customers.
Agent
Being honest with clients in this type of situations is not recommended. It is important to be patient and empathize with the client's problem. Try to hide our frustration as much as possible and not change our tone of voice.
Removed
Being honest with clients in this type of situations is not recommended. It is important to be patient and empathize with the client's problem. Try to hide our frustration as much as possible and not change our tone of voice.
No Recording