TESTS 362

REJECTED 91

DECLINED 23

REMOVED 16

INVITED 98

NO SHOW 7

AGENTS 40

PRESENTED

APPLICANT

SCORE

VOICE

COMPLAINT

DISAGREEMENT

ADDRESSING

TIPS

ATTITUDE

ACTIONS

409
March 20, 2023
Vanessa Adamarys
Juarez Romero
7
D
B
A
half of them
I understand it's all comedy and of course I know how to separate work with personal opinions so as long as you're professional at work I think it's ok
No Recording
408
March 17, 2023
Jose
Mejia
6
D
B
A
some
I think those are the most honest answers in this bureau.
Rejected
407
March 17, 2023
Daniela
Guzman
10
D
B
B
all
I´ve been working in the BPO industry for a year now, all I can say is that we should treat people the way we want to be treated and take accountability for our actions.
Agent
406
March 15, 2023
missael
cuen
10
D
B
B
all
the agents were being rude to the customers and thats not a good customer experience
Agent
405
March 13, 2023
Griselda
Montejano
8
D
B
A
all
I saw that your tone of voice is always what matters the most. No matter what you say what matters is how you say it.
Agent
404
March 13, 2023
Elsa
Martinez
8
D
B
A
all
That customer service won't exist because no one will call to be treat like that, In any moment of our lives we need to call to a customer service place and you will spect a nice attention.
No Recording
403
March 10, 2023
Jayden
Campbell
10
D
B
B
all
I think most of the expressed comments and reactions are based on bad experiences or honestly disliking your Job, Customer Service is definitely a Job that Requires Patience and Knowledge so you can excel in your support to the people who need it.
In Training
402
March 6, 2023
Olga
Castellanos
7
D
B
A
half of them
thoughts that can go through our mind, but is not correct to say anything disrespectful to the client
Agent
401
March 1, 2023
Marlon
Espinoza
10
D
B
B
all
Lack of empathy, to much sarcasm, I do not get how they got nhired.
Rejected
400
February 27, 2023
Alexa
Enamorado
10
D
B
B
all
on my experience thru out customer service we have to be patient and also be calm and not rude with the customers always have a good actitude so i think they are being rude
Rejected
399
February 23, 2023
Ludwing
Escoto
8
D
B
B
some
Agents in this video lacks professionalism and work ethics. The customer service industry is a great place to work helping other and creating the change we want to see in the world and so we should play our part the right way.
Agent
398
February 23, 2023
Ludwing
Escoto
8
D
B
B
some
Agents in this video lack professionalism and work ethics. Customer service is an amazing industry where we can be the change we want to see in the world by helping people with a smile and professionalism.
No Recording
397
February 22, 2023
Angelo
Escalante
10
D
B
B
all
I think that their responses to the clienta were absolutely wrong and that they need correction
In Training
396
February 17, 2023
jorge
sanchez
10
D
B
B
all
they are very rude with the member or custumer services , harrasment and abuse
Rejected
395
February 16, 2023
Adis
Chirinos
7
D
B
D
all
I disagree with the behavior, because when hiring us, the companies trust us with their business. Which exists thanks to its customers, then treating customers well is simply working honestly.
Available
394
February 13, 2023
Eduardo Enrico
Mozz Matamoros
10
D
B
B
all
This is rude because we as agents are supposed to listen to our customer's complaint and find out how can we help them, First call resolution.
Rejected
393
January 31, 2023
Jorge
Bolanos
8
D
B
A
all
Honestly speaking this is what every call center thinks at some point, but should not ever, ever say to the customer..
Removed
392
January 29, 2023
Denzell Dorian
Sjogreen Martinez
9
D
B
B
half of them
I believe that as a human been we all have good days and bad days, but it is unfair to take things personal, that includes our jobs! Fake it until you make it.
Available
391
January 25, 2023
STEPHANIE SOFIA
MARTINEZ LARA
10
D
B
B
all
I think customer service is an area where you need the cooperation of both parties to resolve an issue, both agent and customer need to have a calm attitude because if a customer starts yelling for example the agent can get frustrated, nervous or mad
Agent
390
January 22, 2023
Efren
Reyes
10
D
B
B
all
I think this would be the typicall behavior of those agents that do not care about the job neither care about how customer feel, even if customer does not have the right they always need to be respected. Just put oneself on their shoes.
Available
389
January 17, 2023
Federico
Bonacorso
10
D
B
B
all
I think the video and the actors are quite funny, nevertheless I don't see myself reflected on the attitudes shown on it.
Rejected
388
January 13, 2023
Brunella
Agasal
9
D
B
B
half of them
it´s true that sometimes the customers can be rude with operators, but we must keep focus and continue to offer a professional service. We should not take any response personally and if the customer refuse to cooperate, we thank them for the time, and move on.
Rejected
387
January 10, 2023
Veronica Lissette
Martinez Aguilar
10
D
B
B
all
Any of the answers or behaviours are not right to tell to any customer because it's rude and is not accurate when you need to solve a problem, to come up with a solution we must do our best and escalate the case only if necessary.
Rejected
386
January 10, 2023
Roberto
Leiva
10
D
B
B
all
ThankGod this is a joke video. We all need and deserve the same level of respect and usually customers are angry with some processes and products of the company not us but we need to work diligently for the people that is in some point is paying for our salary
Rejected
385
January 9, 2023
Miguel
Cardenas
10
D
B
B
all
Honestly although funny in an entertainment setting, this is not in any way the method a representative should use to address any customer. Period.
Removed
384
January 6, 2023
Walter Andrés
Cárdenas Barrios
10
D
B
B
all
I think that as workers many times stressful situations arise that make us think about many things, but if we really want to be professionals we must be patient and respond respectfully to anyone who needs our help.
Rejected
383
January 5, 2023
mirian
vanegas
10
D
B
B
all
I think is rude to say does things even tho they saying it with a smile, still something we as agent should keep to ourselfs.
Interviewed
382
January 4, 2023
Edgar
Ordonez
9
D
B
B
half of them
They certainly don't care about customer expectations nor how to increase customer satisfaction and trust, they are not aligned on how to form a strong brand image in the mind of the customers, as agents they must be educated on the importance of customers.
Agent
381
January 4, 2023
Paola Nicole
Sosa Castellanos
10
D
B
B
all
Being honest with clients in this type of situations is not recommended. It is important to be patient and empathize with the client's problem. Try to hide our frustration as much as possible and not change our tone of voice.
Removed
380
January 4, 2023
Paola Nicole
Sosa Castellanos
10
D
B
B
all
Being honest with clients in this type of situations is not recommended. It is important to be patient and empathize with the client's problem. Try to hide our frustration as much as possible and not change our tone of voice.
No Recording