Resume 2023

Name: William Rocha
Address: Km. 14 Carretera a Masaya
Bosques de Capistrano No.106
Managua, Nicaragua C.A.
Phone number: 895 485 78 (TIGO)
Email: williamrochapi@gmail.com

Education

1976- High school, Colegio Andrés Bello, Nicaragua
1998- City College AS,
Ft Lauderdale, Florida U.S.A

Brief Work Profile

I started to work in the call center industry at Accedo Technology and there I got trained in 
Different departments inside the Target Company as a customer service representative
Handling credit cards account and also taking catalogs order thru the phone and use UPS and 
Federal express accepting payments with credit cards and checking accounts. Also trained to be 
Advisor to employees from TARGET Corp in the whole U.S. to provide them form to declare taxes 
For 2013 and 2014 period w2 forms w4 forms and I 99.  Then was moved to gift card and Retail 
Services.  
Started to work in Focus in soft sales making hotels reservations in over 200.000 Hotels U.S. 
Also chosen to be floor support because of my knowledge. Then my last job was in Convergys in 
SPRINT campaign as a sales agent. Cellular phones sales. 1st place in power ranking three times. 
Certificates were awarded. 
For Callnovo I was chosen to be Customer Service agent and provide a good treatment to 
Customers with the tools provided by the campaign such as discounts, reorder and Refunds. 

Training and Courses
Every call center provided me with full training and skills developed
Fully trained in sales over 5 intensive weeks at Convergys. And two weeks for 
Customer service Accedo in RGS department in TARGET campaign 
Target.com, Retail, Gift card y HROC Taxes. At Nestrix (focus) soft sales, Hotel Reservations
In U.S. and CANADA.
My College education pushed me up to be always fitted to take good care of customers as well as
Being good at Business Public Relation and in my own business.
I consider myself a good candidate for the position available that you have.

Work History
Callnovo: Work from home. Customer service and handling customers account doing refunds and discounts……………………………………………………………………Nov 2022 to Feb 2023. Campaign ends.

Convergys: Call center Ofiplaza, Bilingual Sales Agent for Sprint in two 
periods……………………………………..…………………………….. April 2016 to December 2018
July22, 2019 a Jan 17, 2020

Nestrix (Focus) Call center 400 meters from rotonda de la Centro America, Soft sales Agent making reservations over 200.000 hotels in U.S. and CANADA.
Bilingual ……………………………………………………………………Sept. 2016 to April 2017

ACCEDO TECHNOLOGIES: Call Center in Carretera Masaya Km 14.9, Customer Service
(Bilingual)…………………………………………………………………………………………..Sept 2014 to
March 2016

ACADEMIA EUROPEA: English teacher in all levels. Trained to teach in a continue rhythm  
For over six weeks. In all four locations Los Robles, Mall of the Americas, Masaya and private classes in students homes
……………………………………………………………………………..April 2013 to Aug 2014

Negocio Propio Jacqueline´s Hot dog and Hamburgers Located at Km 14 Carretera Masaya rotonda Ticuantepe, (OWNER)……………………………..2011 al 2012

OBJECTIVE

William Rocha will be a good asset for your company and the opportunity to grow and apply his 
Knowledge in this profession and experience would be greatly appreciated. Hoping to hear from 
you in a near future

Respectfully submitted,

____________________________
William Rocha.