Active and Available Agents Test Recordings
AGENT
SINCE
FIRST NAME
LAST NAME
SCORE
RECORDING
They did not care about the customer. They just cared for themselves. The customer should be prioritezed since we are providing them a service. They should be satisfied with our work and we should be able to understand this as a customer service agent.
Available
Not the right attitude on the job, Always keep you personal problem at home when going to your job.
Agent
I think most people aren't mean enough justify saying this, we just remember the worst ones. But if we find someone we definitely shouldnt say this. Very funny video
Agent
If all this was really true... Customer's Relation would not existed. Thats means caos.
Agent
I think that was the perfect example of the way one should NOT answer a customer, one must always remain professional regardless of our feeling or the customer's attitude
Available
I think maybe sometimes I can feel that way with the customer but I learn to not take personal. Its my job and I have to do it.
Agent
Well I enjoyed watching this video to be honest, BUT I love to help the customers or people in general. I would prefer them to treat me nicely, but if not I really don't take it personal.
Available
i think everything said is unprofessional plus rude and could make the company ur working for look bad.. not employee material for call center
Available
These are examples of the attitudes of customer service representatives that deal with really hard customers, but still, we have to keep professional and try to give a really good customer service
Agent
It's a funny video. Customer care agents simply cannot answer that way. Soft skills and empathy are truly important, and kindness is stronger than rudeness.
Agent
That's not me for sure, I've seen this video before, and I think this is how most of the people see the agents at the moment they call any service line which may be true in some companies but not the way that I would like to be treated.
Agent
Well, this is not a lie, most of the agents can think the same way as them, but we need to have empathy with our customer, we don't know if the are yelling to us or upset because they had a bad day, I know that's not our fault too, but try to understand.
Agent
One of the biggest challenges that I face is dealing with irate customers. It can be tough to remain calm and composed in the face of angry customers, but I've learned to empathize with their concerns and work towards finding a resolution that satisfies both p
Agent
These people don't really care about their jobs nor the attiudes they have when giving customer service. So I think that paying attention to your work and be responsable and committed with it should grant a great experience for you and where you work.
Agent
I think it's absolutely unprofessional for employees to be completely honest with their clients since our job is to respect and provide help to our clients.
Agent
If we were that way, we are giving a bad image of the company since, as customer service representatives, we are the face of the company. We are also customers and wouldn't like to be treated that way. We don't have to take things personally.
Agent
I think that is not a proper way to talk to any customer agents should always be respectful, empathetic, and listen to what they have to say. It is always nice to have friendly conversations with customers as per you get to know them better and build rapport.
Available
I see total chaos, the customer is always right and we should always go above and beyond.
Agent
I´ve been working in the BPO industry for a year now, all I can say is that we should treat people the way we want to be treated and take accountability for our actions.
Agent
I saw that your tone of voice is always what matters the most. No matter what you say what matters is how you say it.
Agent
I think most of the expressed comments and reactions are based on bad experiences or honestly disliking your Job, Customer Service is definitely a Job that Requires Patience and Knowledge so you can excel in your support to the people who need it.
Agent
thoughts that can go through our mind, but is not correct to say anything disrespectful to the client
Agent
Agents in this video lacks professionalism and work ethics. The customer service industry is a great place to work helping other and creating the change we want to see in the world and so we should play our part the right way.
Agent
I believe that as a human been we all have good days and bad days, but it is unfair to take things personal, that includes our jobs! Fake it until you make it.
Agent
I think customer service is an area where you need the cooperation of both parties to resolve an issue, both agent and customer need to have a calm attitude because if a customer starts yelling for example the agent can get frustrated, nervous or mad
Agent
I think this would be the typicall behavior of those agents that do not care about the job neither care about how customer feel, even if customer does not have the right they always need to be respected. Just put oneself on their shoes.
Available
They certainly don't care about customer expectations nor how to increase customer satisfaction and trust, they are not aligned on how to form a strong brand image in the mind of the customers, as agents they must be educated on the importance of customers.
Agent
This is not the proper way of dealing with customers,
the agents need better training on customer service and also must not take anything personal and act professional at all times.
Agent
That when your in a stressful environment you have to learn how to handle yourself and be empathetic because of you were having the same issue you would be angry as well towards the rep or whomever it might be.
Available