Evaluations Level










PRESENTED

APPLICANT

SCORE

VOICE

COMPLAINT

DISAGREEMENT

ADDRESSING

TIPS

ATTITUDE

ACTIONS

845
August 29, 2025
Ozzie
Flores Cuthbert
9
Listen
D
B
A
All
Based on the above video, their attitude is all we should not be doing on our job, it would imidately have us escalated and cause a huge problem with our management, this video inspire me to be a better customer service agent, because im a consumer and i do call the customer service line, and i would not like these responses.
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844
August 27, 2025
Angie
Garcia
10
Listen
D
B
B
All
The attitude shown in the video was completely inappropriate for a call center agent. They were rude, disrespectful, and unprofessional, which does not represent the qualities of good customer service. An agent should always be polite, patient, and helpful, so nothing that was shown in the video should be done in a real call center situation.
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843
August 27, 2025
Angie
Garcia
10
Listen
D
B
B
All
The attitude shown in the video was completely inappropriate for a call center agent. They were rude, disrespectful, and unprofessional, which does not represent the qualities of good customer service. An agent should always be polite, patient, and helpful, so nothing that was shown in the video should be done in a real call center situation.
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842
August 27, 2025
Angie
Garcia
10
Listen
D
B
B
All
The attitude shown in the video was completely inappropriate for a call center agent. They were rude, disrespectful, and unprofessional, which does not represent the qualities of good customer service. An agent should always be polite, patient, and helpful, so nothing that was shown in the video should be done in a real call center situation.
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841
August 27, 2025
Angie
Garcia
10
Listen
D
B
B
All
The attitude shown in the video was completely inappropriate for a call center agent. They were rude, disrespectful, and unprofessional, which does not represent the qualities of good customer service. An agent should always be polite, patient, and helpful, so nothing that was shown in the video should be done in a real call center situation.
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840
August 27, 2025
Angie
Garcia
10
Listen
D
B
B
All
The attitude shown in the video was completely inappropriate for a call center agent. They were rude, disrespectful, and unprofessional, which does not represent the qualities of good customer service. An agent should always be polite, patient, and helpful, so nothing that was shown in the video should be done in a real call center situation.
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839
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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838
July 21, 2025
Jonatan
Barraza
10
Listen
D
B
B
All
Well, I could say they show a high level of frustration and disconnection from both the job and the customer, displaying resentment, sarcasm, and apathy
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837
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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836
July 21, 2025
Jonatan
Barraza
10
Listen
D
B
B
All
Well, I could say they show a high level of frustration and disconnection from both the job and the customer, displaying resentment, sarcasm, and apathy
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835
July 21, 2025
Jonatan
Barraza
10
Listen
D
B
B
All
Well, I could say they show a high level of frustration and disconnection from both the job and the customer, displaying resentment, sarcasm, and apathy
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834
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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833
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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832
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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831
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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830
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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829
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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828
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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827
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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826
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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825
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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824
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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823
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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822
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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821
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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820
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
“Definitely, it’s everything that should not be done in any company that offers customer service. In my experience, adaptability is a key factor—being able to identify the reason or motive behind the call, but above all, being able to recognize the type of person we are interacting with is very important. If the caller is someone who doesn’t speak much and is calling for a specific reason, we provide a resolution to their issue immediately. On the other hand, if we’re dealing with a very talkative person, we simply and patiently listen, and when it’s our turn to speak, we guide the conversation toward a resolution—without being rude, simply by being kind and polite.”
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819
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
Definitely, it expresses everything that should not be done in any customer service campaign. In my experience, you encounter customers every day who call for various reasons and motives. This means that the agent must adapt to the needs or context of the call. For example, if you identify that the customer is not very talkative and just wants a quick resolution, then you adapt and provide a prompt response. On the other hand, if the customer is very conversational, you need to adjust as well—don’t be rude or cut them off right away. Try to identify what they need and guide the conversation toward the resolution they’re looking for. The key is to be adaptable and offer politeness and kindness, keeping in mind that the agent answering the calls represents the image of the company.
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818
July 21, 2025
Roger
Mayorga
10
Listen
D
B
B
All
Definitely, it expresses everything that should not be done in any customer service campaign. In my experience, you encounter customers every day who call for various reasons and motives. This means that the agent must adapt to the needs or context of the call. For example, if you identify that the customer is not very talkative and just wants a quick resolution, then you adapt and provide a prompt response. On the other hand, if the customer is very conversational, you need to adjust as well—don’t be rude or cut them off right away. Try to identify what they need and guide the conversation toward the resolution they’re looking for. The key is to be adaptable and offer politeness and kindness, keeping in mind that the agent answering the calls represents the image of the company.
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817
July 19, 2025
Jose
Lacayo
9
Listen
D
B
B
Many
They are not reliable employees, since their attitude with the customer is not the right one. They could fail in a process where the costumer can complain about it.
Company’s owner is going to get a fine for that mistake. They are worry to take break or drink coffee instead of helping.
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816
July 19, 2025
Jose
Lacayo
9
Listen
D
B
B
Many
They are not reliable employees, since their attitude with the customer is not the right one. They could fail in a process where the costumer can complain about it.
Company’s owner is going to get a fine for that mistake. They are worry to take break or drink coffee instead of helping.
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Prospect
Internet
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