SCALABLE BPO SERVICES
In just under 4 years we grew from a few agents to hundreds of agents.
We specialize in small/medium businesses who could benefit from a seasoned high-quality staff, top-level management with accessible pricing & technology to fit your needs.
Our leadership team has over 25 years of experience in all aspects of remote services.
What We Do ?
Consulting and support services in the following areas:
- Operations, logistics and system’s support.
- Our network of home-based operators perform
- help desk,
- tech and customer support roles.
- We provide
- telephony platform,
- quality assurance,
- compliance and queue management for the projects as required to ensure performance and high service levels.
How it's Done ?
We pair qualified staff to meet client requirements by tracking all the key factors;
- language proficiency,
- scheduling, system and network performance.
- Redundancy by placing resources from different geo locations that meet the client/system requirements to ensure a high service quality.
Lets build your best KPI together
- Polling services
- Virtual assistants
- Customer support
- Tech support
- Our current staff is in many different countries in the Americas.
- We hire based on language proficiency, character disposition, quality of connectivity services and equipment.
- We are constantly hiring and placing staff as needed for the projects available
- We always maintain a queue of personnel available.
We are in constant development of our systems in order to automate, analyze, streamline and improve our processes.
we currently use a heavily developed telephony platform and can provide an array of standard and custom reporting and configurations
Logistics and Support
- Queue management
- Quality assurance
- Performance management
- Quota management
- Compliance management
- Live monitoring