QUESTION 1
During the course of your work, you answer a telephone call from an angry customer who has a lot to say, How should you deal with the situation

COMPLAINT *
A – Simply say “sorry, I have said whatever I could” and hangup
B – Raise your voice and try to reason with the customer
C – Ask the customer to call again after sometime and be prepared with your answers the next time he/she calls
D – Patiently listen until the customer has made his or her complaint, and then begin to reason with him/her
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QUESTION 2
When having a disagreement with a customer, I typically

DISAGREEMENT *
A – Lower my voice to an ominous whisper
B – Maintain a normal voice level
C – Raise my voice slightly
D – Raise my voice markedly
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QUESTION 3
What is the correct way to address someone on line, if you are unsure of how she/he would like to be addressed

ADDRESSING *
A – Use their First Name, it’s always the friendly option
B – Use their Last Name, such as Mr. Jones or Ms. Jones
C – Their full name, with their First Name in parentheses afterwards
D – Use Dear X to demonstrate your uncertainty, and they will probaby correct you
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QUESTION 4
Watch this video and write on the space under it, what do you think about their attitude as accurate as possible

ATTITUDE *

Explain your opinion about this, as accurate as possible (50 characters or more)
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QUESTION 5
Watch this video and select on the options under it, How many of these tips do you think are accurate ?

how many of these would you use? *
None
Three to Five
Six to Eight
All
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Please upload an MP3 file of yourself reading a crucial English message that’s vital for your freelance application on the next screen.

Not submitting this form with one Recording = no Appointment

You can download a recording sofware to create mp3, from here
https://www.nch.com.au/wavepad/index.html

YOUR BASIC SCORE AT THE MOMENT, OUT OF 10
Our Evaluation on the recording will give you 0 to 6 points you need 12

SCORE

0.00
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READING TEST
Kindly choose a question, record your answer, and proceed to narrate the scripted story.

PERSONAL QUESTION
1- Please tell us about your favorite class in high school or college and why was it your favorite.
2- Please tell us about your favorite hobby is and why is it your favorite hobby.
3- Please tell us which is your favorite movie and why do you like it so much.
4-Please tell us how you celebrate the month of December.
5-Please tell us where are you from, what is the capitol of your country, and describe your country.

Record your response to the chosen question before proceeding to read the following story, both in one MP3 file.

As the pen fell far to the floor, Amy watched it hit the linoleum. She knew she couldn’t have caught that pen if Brian threw it to her from his greasy old hands. But she picked it up and wrote the directions to her house. She cleared her throat, but her words still sounded hoarse.

“This is the best route. Keep your horse to this path, and you’ll be fine. After you cross the creek, be careful of the large roots that come up out of the ground. We’ll have a cot set up in the guest house for you.”

Amy handed the pen back to Brian. She wanted to wash her hands immediately, but settled on wiping them on her jeans. The look on Brian’s face when she did this sent a pin-pricking sensation through her. She knew she shouldn’t be so hard on him. After all, she thought, he is my brother. I shouldn’t be so angry all the time. And he is doing us a great service by helping us out this summer.

“Thanks again, Brian. I’ll see you in the morning. Travel safe.”

Brian nodded to his sister. He did not attempt to extend his calloused, dirty hand to her. But he smiled, knowing that at least she had begun to trust him again.

voice recording *


Maximum file size: 6 MB
MP3 only please, norecording, no hiring
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