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Active and Available Agents Test Recordings
AGENT
SINCE
FIRST NAME
LAST NAME
SCORE
RECORDING
1687
18 hours
Jose Luis
Aleman
10
Listen
D
B
B
All
unprofessional attitude, rude, unfriendly, sarcastic, not polite at all. Definitely not the correct way to treat a customer.
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Agent
1685
1 day
Nathalie Guadalupe
Vasquez Reyes
9
Listen
D
B
A
All
In my opinion, they are being sarcastic, making some jokes about what being a customer service representative is like. There are a few practices to make sure the assistance we provide is useful and the customer is happy not only with us but also with the company itself, as providing outstanding customer service is as a matter of fact the best marketing for a business.
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Agent
1684
1 day
Omar Enrique
Callejas Ramirez
10
Listen
D
B
B
All
They were all making fun of the customers which is something unprofessional and rude, we all know there might be times when customers call in upset or frustrated about a situation, and it’s our duty to show them we care about their issue/concern and make sure they received the assistance they were looking for in the most efficient and polite way possible.
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Agent
1683
1 day
Martin Alfonso
Lopez Davila
10
Listen
D
B
B
All
As entertaining as it is, at the end of the day, it only shows that people really don’t like their jobs and are working just to get paid. They don’t enjoy interacting with others, nor do they have the passion to listen and help them out. They just really don’t care about it. And I think that is horrible because, at the end of the day, we are here to help, and we are getting paid for it. So, do your job with a smile and attitude; we don’t know what the caller is going through, so we need to put ourselves in their shoes to understand
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Agent
1679
2 weeks
José Humbetro
Ramos Guardado
10
Listen
D
B
B
All
The attitude that the customer service representatives showed is unacceptable. There are difficult calls where it might not be really easy to communicate with the customer because we can have strong feelings about what we are being told, but as a professional person we cannot let that affect our attitude towards the customer. The service we provide needs to be excellent regardless of our personal feelings.
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Agent
1674
3 weeks
MARIA ESTHER
BASAGOITIA IZAGUIRRE
9
Listen
D
B
A
All
I think the agents in the video obviously are not passionate about their job as they have lost all kind of empathy, patience and interest towards the customer. Sometimes it can be an exhausting job but the key is not to take it personal and focus to be a resolver, customers just want a solution and agents are getting paid to give that solution. If we think like this the journey will be easier for everyone involved in the call. I know this was made just for fun but it really happens in real life and we definitely should avoid that attitude.
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Agent
1673
3 weeks
Daniela Ester
Arocha Zarceño
10
Listen
D
B
B
All
We should all be empathetic with the person on the other side of the line, they need our help and we need to do our job no matter how stressful and difficult it can get. If you feel frustrated during a call with a customer you need to breathe, take your time, and then help with the best customer service you can give.
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Agent
1662
2 months
Paola
Moreno
10
Listen
D
B
B
All
Not the appropiate actitud since we represent the company, shouldnt take things personal and always maintain a positive atitud, treat like you would like to be treated since at the end we are all customers.
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Agent
1604
2 months
Dennis
Linares
9
Listen
D
B
A
All
they show poor customer service attitudes they show they didnt care about the customer, theyre not being professional
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Agent
1640
2 months
Juan
Numa
10
Listen
D
B
B
All
They have an overly positive attitude with confidence, they look happy, with excellent communication skills and costumer service. Although later, they change their speech to one that is a little demotivating and goes against their work while maintaining the same tone of voice.
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Agent
1637
2 months
Julio Cesar
Ochoa Velasquez
10
Listen
D
B
B
All
This is unnaceptable behaviour and attitude in the call center business, these people could be fired if the customers listens to these statements, I honestly have experience situations where colleagues have responded in a hostile way to callers and the outcome is not good at all, either the company loses a customer or the company loses an employee.
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Agent
1634
2 months
Luderick
Cawit
8
Listen
D
B
C
All
A customer service representative’s rudeness can have far-reaching consequences for a company. Firstly, it has the potential to tarnish the company’s reputation, as customers often share negative experiences with friends and online communities. Secondly, rude behavior can leave customers feeling frustrated and dissatisfied, leading to a decline in customer loyalty and trust. Furthermore, it can result in lost business opportunities as dissatisfied customers may choose to take their business elsewhere. Ultimately, a rude customer service representative can significantly compromise the overall customer experience, highlighting the importance of courteous and respectful interactions in maintaining a positive brand image.
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Agent
1635
2 months
Gabriel Alexander
Lovato Araujo
9
Listen
D
B
A
All
Unprofessional, Sarcastic, and very Rude. All of the representatives lack patience and professionalism. This would be a horrible experience for any customer to deal with these representatives.
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Agent
1628
2 months
Monica
Herrera
10
Listen
D
B
B
All
It is pointing out all of the things You shouldn’t do when handling a an angry call
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Agent
1626
2 months
Johanna Maria
Menendez Ortiz
10
Listen
D
B
B
All
I think that their attitude is not the best, even though they are honest, they are not grateful for the opportunity of having a good job.
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Agent
1623
2 months
Danilo
Pineda
10
Listen
D
B
B
All
A customer service agent with an arrogant and sarcastic attitude can have a significantly negative impact on the customer experience and the reputation of the company they represent. Such behavior is generally not conducive to building positive customer relationships and can lead to several issues. I believe it is essential for companies to promote a culture of excellent customer service and provide training to their agents to ensure they handle all customer interactions with professionalism, empathy, and a solution-oriented approach. Addressing issues promptly and politely is key to fostering positive customer relationships and building a strong brand image.
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Agent
1617
2 months
Elaiza Jo
Desabille
10
Listen
D
B
B
All
The attitudes they show in the video are an example of irresponsible workers, not taking their work seriously, and having no respect for the customers they talk to on the phone.
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Agent
1570
5 months
Giovanna Michelle
Barahona Ortiz
10
Listen
D
B
B
all
They did not care about the customer. They just cared for themselves. The customer should be prioritezed since we are providing them a service. They should be satisfied with our work and we should be able to understand this as a customer service agent.
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Available
1567
5 months
Carlos
Castillo
8
Listen
D
B
B
some
I think most people aren’t mean enough justify saying this, we just remember the worst ones. But if we find someone we definitely shouldnt say this. Very funny video
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Agent
1562
6 months
Génesis
Benavides
6
Listen
D
B
D
half of them
I think that was the perfect example of the way one should NOT answer a customer, one must always remain professional regardless of our feeling or the customer’s attitude
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Available
1559
6 months
Yadira
Torres
8
Listen
D
B
A
all
I think maybe sometimes I can feel that way with the customer but I learn to not take personal. Its my job and I have to do it.
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Agent
1550
7 months
Marieclaire
Simon
10
Listen
D
B
B
all
Well I enjoyed watching this video to be honest, BUT I love to help the customers or people in general. I would prefer them to treat me nicely, but if not I really don’t take it personal.
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Available
1543
7 months
Benjamin Alberto
De la Cruz Lopez
10
Listen
D
B
B
all
i think everything said is unprofessional plus rude and could make the company ur working for look bad.. not employee material for call center
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Available
1536
7 months
Victor
Amador
7
Listen
D
C
B
all
These are examples of the attitudes of customer service representatives that deal with really hard customers, but still, we have to keep professional and try to give a really good customer service
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Agent
1533
8 months
MarÃa
Fajardo Bernal
10
Listen
D
B
B
all
It’s a funny video. Customer care agents simply cannot answer that way. Soft skills and empathy are truly important, and kindness is stronger than rudeness.
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Agent
1531
8 months
Hermes
Ruiz
10
Listen
D
B
B
all
That’s not me for sure, I’ve seen this video before, and I think this is how most of the people see the agents at the moment they call any service line which may be true in some companies but not the way that I would like to be treated.
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Agent
1532
8 months
Maryuri
Sabillon
8
Listen
D
B
B
some
Well, this is not a lie, most of the agents can think the same way as them, but we need to have empathy with our customer, we don’t know if the are yelling to us or upset because they had a bad day, I know that’s not our fault too, but try to understand.
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Agent
1529
8 months
Mark
Hooker
10
Listen
D
B
B
all
One of the biggest challenges that I face is dealing with irate customers. It can be tough to remain calm and composed in the face of angry customers, but I’ve learned to empathize with their concerns and work towards finding a resolution that satisfies both p
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Agent
1528
8 months
Jhoan
Candela
8
Listen
D
B
B
some
These people don’t really care about their jobs nor the attiudes they have when giving customer service. So I think that paying attention to your work and be responsable and committed with it should grant a great experience for you and where you work.
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Agent
1527
8 months
Willy
Sanchez
10
Listen
D
B
B
all
I think it’s absolutely unprofessional for employees to be completely honest with their clients since our job is to respect and provide help to our clients.
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Agent
